Support

Last updated: July 29, 2026

Need help with HourProof? This page covers how to reach us and answers to common questions.

1. Contact

The primary way to reach us is email: support@hourproof.app. We typically reply within 1–2 business days.

2. Common Topics

• Account & data deletion: You can delete your account and all associated data at any time. See Delete Account for instructions.
• Billing & subscriptions: Subscriptions are managed through the App Store or Google Play, not through HourProof directly. To view, change, or cancel your subscription, go to your subscription settings in the App Store (iOS) or Google Play (Android). Plans you were grandfathered into remain honored at their original terms.
• Feature requests: Have an idea or missing feature? Submit it on our Feature Requests page.
• Privacy: Read our Privacy Policy to learn how we collect, use, and protect your data.
• Terms: Read our Terms of Service for the rules that govern use of the App.

3. AI Assistant Connections

HourProof offers an optional connector that lets you log activities and check your progress from AI assistants such as ChatGPT and Claude. This feature requires a Premium subscription.

3.1 How to Connect

In your AI assistant, add https://www.hourproof.app/api/mcp as a custom connector, then sign in with your HourProof account when prompted. You'll be asked to explicitly authorize the connection before the assistant can access your account.

3.2 How to Disconnect

You can disconnect an AI assistant at any time by either:

• Removing the HourProof connector from within the AI assistant itself, or
• Revoking access from Settings > Connected agents in the HourProof web app

Disconnecting immediately revokes the assistant's access to your account.

3.3 Connector-Specific Issues

If you run into trouble connecting, disconnecting, or using an AI assistant with HourProof, email us at support@hourproof.app.